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Customer Service Representative

This job has expired, and cannot be applied for.

  • Posted By: Volt Europe
  • Address:
  • Date Posted: 24th Nov 2009
  • Salary: GBP per hour
  • Location: Leicester
  • Reference Code: 1401762
  • Views Since Posting: 204
  • Full Description:


An exciting opportunity to work for a global blue chip organisation as a Customer Service Representative.

As a Customer Service Representative you will be developing and maintaining a strong working partnership with all customers and providing world class customer service.

Job Responsibilities:
To maintain and proactively improve contact with customers through appropriate means to satisfy their service requirements.
To proactively manage all customer orders in a timely and accurate manner using initiative, influence and problem solving skills in order to ensure their delivery requirements are met On Time and In full.
The professional and timely handling of all complaints and adjustments, including the initiation of route cause analysis and corrective action.
Independent, proactive communication to fulfil customer interests and to present the company to the customers in a professional manner to ensure they are their preferred choice of supplier.
Green belt project leadership.
To support Six Sigma Black Belt projects as required.
Seek out ways to reduce non-value added activity and process improvement using Six-Sigma.
Involvement in "Best Practice" training to formally train colleagues and also to assist in training to help other CSRs raise the bar on their own performance.
Support for assigned sales & marketing contacts to help the business in the achievement of its goals and objectives.
Be a key player in the business process by contributing timely and accurate demand and where applicable Inventory information and working with customers to improve the availability and quality of marketing intelligence data and Service statistics information.
Lead Business Meetings where applicable.
Support the development and maintenance of departmental procedures and business critical data. Ensure adherence to processes/procedures and regulatory requirements to ensure we maintain our ISO Quality accreditation.

Specific Complexity:
The management of customer specific processes and bespoke procedures for order fulfilment.
Multiple Internal and External contracts.
Managing change and reacting appropriately to unforeseen circumstances.
Managing ever-increasing demands in a global economy.

Experience:
Customer Services experience in a similar position/commercial environment is essential.

Key Skills:
Strong customer focus, excellent communication and negotiation skills.
Professional and able to work as a key member of a busy team.
Problem solving and analytical skills, together with a questioning attitude and good organisational skills.
Presentation skills.

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